This study aims to assess the level of gender sensitivity and the implementation of victim-centred approaches among South African Police Service (SAPS) officers handling domestic violence complaints. The study seeks to identify gaps, challenges, and opportunities to enhance policing practices, promote survivor protection, and strengthen public trust in law enforcement. Despite the existence of domestic violence legislation and SAPS policies, many victims report experiences of insensitivity, victim-blaming, and inadequate support during police interactions. Gender-insensitive attitudes, limited training, cultural biases, and systemic constraints hinder the effective application of victim-centred practices, creating a critical need to evaluate officers’ responses to domestic violence complaints. A systematic qualitative and quantitative approach will be employed. Data will be collected through structured surveys, semi-structured interviews with SAPS officers, and review of case management records. Purposive sampling will target officers handling DV cases in selected urban and semi-urban stations. Data analysis will combine descriptive and thematic techniques, allowing for triangulation of findings and a comprehensive understanding of both attitudes and practical application of gender-sensitive, victim-centred approaches. Key Findings: Variation in officers’ gender sensitivity levels, influenced by training, experience, and organizational culture. Inconsistent implementation of victim-centred practices, including trauma-informed care, active listening, and referral services. Barriers such as workload pressures, cultural biases, and resource limitations affecting effective policing of domestic violence cases. Evidence of positive outcomes where training, supervision, and supportive organizational structures promote gender-sensitive, victim-centred approaches. The study is expected to demonstrate that enhancing gender sensitivity and victim-centred practices among SAPS officers improves survivor satisfaction, reporting rates, and trust in law enforcement. The findings will provide evidence-based recommendations for policy, training, and practice improvements, emphasizing multi-stakeholder collaboration and the integration of trauma-informed, rights-based approaches in policing domestic violence cases in South Africa.